#Government, #Public Transport
Government
Fleet Management
Transportation
B2G
India
UPSRTC strengthens Integrated Transport System for Public Transportation with a vision to provide safe, reliable & secured services with Sugam Yatra harnessing the power of technology for public good.
Lack of Integration: Team at UPSRTC across multiple depot prepares their own set of time table and schedules in their own silos which are not synchronized with other depot members leading to bunching of buses at various junctures.
Crew Management: Crew & Vehicle mapping and duty charts are not readily accessible to the Crew resulting in delays and on-the-fly changes in the schedule creating a chaos at the time of dispatch of the buses.
Irregular Reporting Mechanisms: The Department struggled to meet various requests using a basic spreadsheet-based reporting system. This affected overall satisfaction and the ability of the team to analyze data effectively.
Improper Recording of Vehicle Defects: Manual registers are being maintained for reporting the issues in the buses which often are not addressed timely leading to failures during the journey creating dissatisfaction amongst the passengers and leading to fatal accidents as well.
Absence of Centralized Monitoring: Centralized monitoring dashboard is missing at the depot level to obtain a single window information about the complete operations at the depot and further at the Head Office.
UPSRTC was looking for undertaking a holistic data-led transformation across all the processes at the Depot (Administration & Operational) to bring transparency & accountability with an objective to provide better services to the public and improve efficiency in the system.
Availability of online timetable along with any bunching information
Efficient Dispatch mechanism to ensure on-time, every-time performance
Enhanced data accessibility with powerful dashboards customized at every levels
Adherence to the regulations for Driver & Vehicle inspections and on-time maintenance
Integrated comprehensive system leading to better data-led transformation - Fleet Operations, Lifecycle Management, Asset & Inventory, Workshop & Maintenance, HRMS, Accounts & Finance, Passenger Loyalty & Feedback Mechanism, Passenger Information System
SugamRADAR to enable passengers to check the services at anytime
With the implementation of Sugam Yatra System, UPSRTC now has a centralized Depot Fleet Operations System enabling the Depot to maintain and manage their respective vehicle lifecycle, time-table and schedules along with a comprehensive bunching report to pre-plan the system accordingly.
The system has optimized the overall planning of the Depots to reduce the bunching with the help of efficient route rationalization practices so that the services are available to the citizen in periodic intervals as per the demands.
Sugam Yatra - Inspection & Workshop system ensures that all the requisite inspections of the vehicles are undertaken and any issues that are being reported by the Driver/Conductor is being addressed within a defined SLA ensuring net zero tolerance to any mishaps arising due to bus non-functioning.
With the implementation of Sugam Yatra, the critical parameters are being made available on the powerful Sugam dashboard ensuring that the adequate decisions can be taken for the critical areas requiring immediate attention.
From manual processes to automated insights with boundless capabilities of the cloud environment, UPSRTC is redefining its data landscape.
With a comprehensive Sugam System comprising of Depot Fleet Operations, Route Rationalization, Asset & Inventory, Workshop & Maintenance, HRMS, Accounts & Finance, Passenger Information System, SugamRADAR, Passenger Loyalty System - UPSRTC is set to transform and strengthen its public transportation services for public good.
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