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Privacy Policy

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Last updated: Wednesday, 20 August 2025

This Privacy Policy exhibits how does M/s TROOLOGY (“we”, “us”, “our”) collects, utilizes, shares, and protect any personal data which is collected while you visit or interact with our TROOLOGY’s website (the “website”) and our related online services. We request the user of the website to carefully read this privacy policy.

  • Who we are & scope
    1. Controller/Data Fiduciary: TROOLOGY (Registered Address: TROOLOGY House, 3/224 Vipul Khand, Gomti Nagar – 226010, Lucknow, Uttar Pradesh, India)
    2. This Privacy Policy applies to the personal data which we obtain or process throug hour website, existing contact and enquiry forms, newsletters, events or webinars, support channels, or recruitment pages. It does not cover any 3rd party websites that we might link to.
  • What personal data do we collect
    • Data you provide directly
    1. Contact details (name, email, phone), organization, job title through enquiry/contact form
    2. Messages, support requests, feedback, survey responses as and when required for the purpose
    3. Resume/CV and application data (for careers) from candidates interested or who wish to apply for a job with us
    Data that we collect automatically
    1. Device and log information (IP address, browser, OS, timestamps, pages viewed, referring URLs) required for analytical purpose
    2. Approximate location (derived from IP) using analytics
    3. Cookies or similar technologies (see Cookies section) for ensuring better browsing experience for the users

    We generally do not seek to collect any sensitive personal data. If a specific service requires it, we will request it clearly and obtain the user’s consent where required by the law of the land.

  • Why do we process your data (purposes & legal basis)

    • We process your personal data for:

    1. Service delivery & site operation (provide content/resources, respond to your enquiries)
    2. Customer communication & support (demos of the system as requested, submission of proposals as requested, any troubleshooting help required).
    3. Improvement & analytics (measure utilization, improve our content and security concerns).
    4. Marketing with consent (sharing newsletters if you have subscribed for it, sharing event invites as and when; users have full control to opt out at anytime).
    5. Recruitment (evaluating applications submitted from candidates, scheduling their interviews).
    6. Legal/compliance (respond to any lawful requests, enforce policies and terms, prevent any fraud/security incidents).

    Legal basis (DPDP Act): your consent (e.g., newsletter sign-up), legitimate uses such as performance of a contract you request, compliance with law, or reasonable purposes like network security and fraud prevention.

  • Cookies & similar technologies

    • We use cookies to:

    1. Keep the Site running and provide better browsing (strictly necessary).
    2. Understand utilization (analytical and training purposes).
    3. Remember preferences of the user to provide better experience (functionality).

    You can control cookies via our cookie banner and your browser settings. Disabling some cookies may affect site functionality.

    We do not sell personal data.

  • International transfers

    • If data is transferred outside India, we do so in accordance with the applicable law of the land and use appropriate contractual safe guards. By using the website, user understands that the data may be processed in other jurisdictions with different data-protection standards.

  • Data retention

    • We would be keeping the personal data only as long as it is necessary for the purposes above or as required by law. When the data is no longer needed, we delete or de-identify the same ensuring safety precautions. Typical examples:

    1. Enquiry/support records: up to 24 months after closure of the enquiry.
    2. Marketing contacts: until you unsubscribe or your consent is withdrawn/inactive for a defined period.
    3. Recruitment data: typically,12–24 months unless a user requests earlier deletion.
  • Security

    • We use reasonable technical and organizational measures—encryption in transit, access controls, monitoring, backups, least-privilege access, and staff awareness. No system is fully secure; please use the website with due care and please report if you witness any suspected issues to us promptly which shall be duly checked and shall be updated if required.

    Method to submit your request: email us at support@troology.com with “Data Request / Security Issue” in the subject. We will respond within legally mandated timelines and keep you informed if more time is needed.

  • Third-party links & social media

    • Our website might (at few places) link to 3rd party websites or any social media platforms. We are not responsible for the privacy practices or content from such 3rd party and we request that the user should check the respective privacy policies at their website before sharing any data.

  • Changes to this Policy

    • We reserve our rights to update this Policy from time to time. The “Last updated” date which is shown at the top of this page will be changed accordingly to reflect the date when the policy has been updated, and we may provide additional notice for any material changes. Your continued use of the website after changes implies that you accept the updated Policy.

  • Contact & Grievance Redressal

    • Grievance Officer / DPO:

    Email: support@troology.com