Quote to Delivery (Q2D) is a process that describes the journey of a product or service from the initial customer inquiry or quote through to the final delivery and customer satisfaction. This process includes all the steps and activities that take place from the customer’s initial request for a quote, through to the order confirmation, production, delivery, and final payment. It includes all the different aspects of the customer experience, such as sales, production, logistics, and customer service.
Effective Quote to delivery process can help to improve customer satisfaction, increase efficiency, and streamline operations.
The first step in the Quote to Delivery process is capturing the customer's inquiry or request for a quote.
After the customer confirms their order, the production process begins, including the scheduling, sourcing of materials, and manufacturing of the product or service.
This step includes the physical transportation of the product or service to the customer, as well as the coordination and management of logistics.
The last step in the Quote to Delivery process is the final payment and any necessary customer service or follow-up. This step ensures that the customer is satisfied and that any issues or concerns are addressed.