• Case Study

SAARTE, a promising Insure tech start-up is poised to become one of the leading Insurance Technology platforms by bringing Digital Transformation

#Digital Insurance #Digital Claim #Insuretech #Insurance Advisory 

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SAARTE

Insurance

SALES ENQUIRY

Client

SAARTE is a leading business house with multiple diversified business portfolios. The group is into Insurance, Real Estate & Automobile.

Industry

Insurance

Challenges

  • The client has been into the business of Insurance since quite long and has been undertaking the business in a traditional method of insurance sales using own network with a group of few sales executives.
  • Insurance in India is largely sold out of personal & word of mouth marketing relationships. Traditionally, approximately 80% to 90% of insurance business is done via physical sales channels which bring a huge opportunity for exploring new ways of digital sales of the Insurance Products.
  • The digital transformation in the methodology of Insurance Sales shall enable increased Customer Engagement and Satisfaction with on-demand and hassle free settlement mechanisms.

Solution

  • TROOLOGY is enabling their entire platform I order to open up a whole new sales channel for selling insurance across geographies and service their customers in a better format.
  • Right from consulting with IRDA License for Insurance Web Aggregator to the setup of the Web Portal, TROOLOGY is hand holding the group to their new phase of digital transformation.
  • Ensuring that an adequate balance of support is being maintained, the platform shall enable an easy to use flow for analyzing the best insurance and buying the same with very little or no manual intervention. The ecosystem shall also allow for 24x7 support centre to bring human touch for all the users who would need smallest of the assistance in choosing a correct product for themselves.
IMPACT

Increase in sales

Digital presence of the Organization shall open up an entirely new window for the group and shall tremendously increase in the sales

Choose from multiple options

The customers at their own ease shall be able to choose between multiple product offerings supported by a Support Executive available online

Enhanced Customer Service

The online portal brings anytime anywhere service at a click with increase in customer satisfaction

Market across geographies

Going beyond the own network, the portal shall bring in customer from across the geographies

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